Customer experience and employee experience advantage workshop

Build a 5-Star Team. Deliver a 5-Star Customer Experience.

Rising costs, workforce challenges and increasing customer expectations are challenging businesses across Moreton Bay. The CX + EX Advantage Workshop is a practical half-day workshop for City of Moreton Bay business owners and managers who want to improve business performance, customer loyalty and team culture.

This practical, half-day workshop is designed for business owners and managers who want to create a high-performing team. It will explore what drives profit, loyalty and growth, 5-star reviews, and shows why customers judge a business through everyday moments. This workshop is facilitated by CX+EX expert and business strategist Mark Shaw, with insights from successful local business leaders who are putting these principles into practice.

Participants will learn how to:

• Build a 5-star team
• Create a 5-star customer experience culture
• Improve reviews and repeat business
• Reduce reliance on the owner
• Develop a practical CX + EX action plan

When: Wednesday 26 August 2026 
Time: 8:45am to 1pm
Where: North Lakes Hotel, 22 Lakefield Drive, North Lakes

Click here to register